Refund Policy


 

You may return unopened items within 30 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.), or you received damaged goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply notify us via e-mail of your refund.

Please note that the online wine sales from this store is only for South African delivery. For online purchases in Europe, please visit our partner store EU Shop, or view other options on the Rest of the world page.

 

RETURN POLICY

We guarantee the quality of the wines we produce, and we want you to be completely satisfied with your purchase.  If, for any reason, you are not satisfied with your order, send an email to info@la-motte.co.za with order details.

We will notify you by email of your refund once we’ve received and processed the return product.

You may return unopened products within 30 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper.  This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days).  But in many cases you will receive a refund sooner.

 

REFUND POLICY

Where you have paid by credit card, we will process any refund to the credit card used for the purchase.  In any other case, we will refund you by cheque or electronic funds transfer.